To start the return / exchange process for your order, please enter your email address or phone number and the order number below.

How do I return or exchange my order?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

Please Note: If you are returning a large Savic dog crate this service cannot be used at this time. Please contact our customer service team, who will advise you further.


What items are returnable?

You can return any item within 14 days of receipt of your shipment.

  • They must be in original condition
  • Unused and free of any dog hair
  • In the original packaging

Are there any charges for return?

  • You are responsible for the charges of the return shipping
  • There is a charge of £5.99 and we will deduct this from your refund
  • Original shipping charges are non-refundable





How soon will I get my refund?

  • Once your return is received and checked in, we will send you an email to notify you that we have received your returned item.
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