FAQ's

Dog Beds

Because they are a waterproof material they tend to be a year-round favourite as the dog's own
heat tends to keep them warm.

Yes, The Country Dog beds are as waterproof as possible. My labrador has the same issue and we clean it a lot. Nothing,
however, is waterproof if you completely immerse it in water, as the stitching is done with cotton and cotton is obviously not waterproof. That said, wiping the cotton down is not a problem! If you do decide to machine wash them we would always recommend washing a dog bed at 30 degrees and definitely do not tumble-dry.

I have a medium sized lab and the large beds are perfect for a single dog. Depends if they like to stretch out while sleeping or to curl up. If they like to stretch then it may be worth going for the Jumbo, however if they're a curler then the Large will
be perfect!

Absolutely - the soft beds (ie not the waterproof ones) are all machine washable and if you take the centre cushion out, the rest of the bed folds into itself really easily, making it easy to put in a washing machine. We would always recommend washing a dog bed at 30 degrees and definitely do not tumble-dry it.

This is entirely down to personal preference - the rectangular often fit better in rooms as they can go flush to a wall, however the oval are more traditional! It is also easier for a dog to stretch out in a rectangular bed.

Absolutely

it is not chew-proof, however very tough - I have one in the back of my car and my dog likes to scratch it to try and make herself comfortable - it is still intact!

Sadly, no such thing as a chew proof dog bed (and don't believe anyone that says there's are!) That said, our toughest beds are the country dog and they are made from heavy duty ballistic nylon so as tough a dog bed as you can get!

Savic Crates

You can try to use our returns portal, found at the top of the home page. However, due to the size, many CollectPlus stores will not except the package.

Alternatively, we suggest using parcel2go.com to find the best pricing for the return.

You can find the size guide on the product page under the product title

Or here:

Savic Residence Car crate size guide

Savic Residence & Cottage Dog Crate Size Guide

Most car boots are not perfectly box shaped (like the crates). So it is important to measure the boot with that in mind.

Start by measuring the depth, from the back of the boot to the back seats.

Then, measure the height, from the base of the boot.

To measure the width of the boot, measure from the narrowest points.

Finally, you will need to measure the depth at the highest point. To do this, along the back seats measure the height of the crate (making sure to keep the measuring tape vertical) and note where it will be. From that point measure to the back of the boot, it is best to do this with the boot door closed so you can see if it closes.

Shipping

At DDD we aim to get your shiny new products to you as soon as possible. All orders will be sent out within 48 hours (or sooner) so should reach you really quickly!

Our preferred courier network is DHL and they will send you a text message with a one-hour delivery slot on the day of delivery. From this email you will be able to track your delivery more accurately and leave special instructions should you not be available to take the delivery on that day.

Our courier will take great care when delivering your item/s to you. However, accidents do happen. So, if you are unhappy with the condition of an item, do not hesitate to contact us via phone, email or live chat and make sure to have your order number handy.

Yes, we do and to France and most other European countries. Please refer to our Delivery and Returns section on our site to see the international delivery charges.

Returns

Simply return the item within 14 days using your desired service i.e. Royal mail, Hermes, DHL. unused (and dog hair free!) in its original condition with all packaging intact along with a copy of this packing slip. Then we will arrange for exchange or refund once we receive the item.

Alternatively, follow this link to auto generate your return label via CollectPlus. (Please note:
a charge of £5.99 for the return postage will be deducted from your refund amount)

If you are returning a large Savic dog crate this service cannot be used due to the size of the item. Please contact our customer service team for advice on this matter.

We do not refund the postage charge for returning an item, but we do send exchanges to you free of charge.

However, if you pay using PayPal, they do offer a service that allows you to reclaim the costs of sending a parcel back. Please look at the PayPal site for more information.