We offer two different delivery charges
Standard - £4.25 (free over £29)
Premium Delivery (2-3 days) - £6.95
At DDD we aim to get your shiny new products to you as soon as possible. All orders will be sent out within 48 hours (or sooner) so should reach you really quickly!
Our preferred courier network is DHL and they will send you a text message with a one-hour delivery slot on the day of delivery. From this email you will be able to track your delivery more accurately and leave special instructions should you not be available to take the delivery on that day.
We try, whereever possible, to ship throughout Europe. We try wherever possible to ship as cheaply as possible and we have listed all our rates below:-
(Please note that due to ridiculous customs clearance charges, we are unable to ship to Switzerland, Bosnia, Iceland, Norway, Serbia & Ukraine) With this in mind, if you are looking for something lightweight (like a coat or a collar or lead) it is worth getting in touch as we may be able to send cheaply via Royal M
If you have any queries regarding your return or exchange drop us a line at [email protected] and we'll come straight back to you.
We hope you’re delighted with your lovely new but we understand that sometimes things aren’t quite the right size, shape or colour. If you would like to return or exchange the product for any reason we offer a no-fuss returns and exchanges policy.
Simply return the item within 14 days unused (and dog hair free!) in its original condition with all packaging intact along with a copy of this packing slip. When we receive it back we will arrange either an exchange or refund (please note that we do not refund the postage charge for returning an item, but we do send exchanges to you free of charge). It’s as easy as that!
Follow this link to return your item/s via CollectPlus and automatically receive the shipping label to your email. Please note: a charge of £5.99 for the return postage will be deducted from your refund amount.
It is worth noting that if you have paid using PayPal, they now offer a service whereby you can reclaim the cost of sending a product back - have a look at this link for more information on this.